F. A. Q.
How do I clean my cape?
Alpaca wool is one of the most luxurious fibers in the world, but it is also delicate. Treat your Moon Rising cape with loving care, and your garment will reflect it.
✨ Dry clean only
✨ Avoid excess friction / rubbing onto the fibers (like wearing a backpack)
✨ Use dog brush to *gently* make long strokes along the fur to keep it fluffy but avoid brushing in a way that could pull out the fur
✨ Avoid getting wet, but in the chance that it does you can blow dry gently to keep the fur fluffy
✨ If fur starts to look flat, you can lightly mist with water as well before blow drying.
Are the capes made with real fur?
Alpacas live in some of the coldest regions of the Andes mountains, and we source our fur trim exclusively from those that pass naturally from exposure to the elements or come stillborn at childbirth. This way, we are giving new life to something that would ordinarily be considered waste and turning it into a piece of wearable art.
Do you offer international shipping?
We ship internationally via DHL Express.
Do you offer payment plans?
Yes! Simply select Shop Pay as the payment method at checkout, or reach out connect@moon-rising.co
How long does shipping take?
All capes listed on the website are at our design studio in Dallas ready to be shipped within 1-2 business days. The shipping time depends on the method of shipping selected at checkout.
Do you take custom orders?
We do! For custom order requests please send an email to connect@moon-rising.co. Please expect ~4 months for delivery as slow fashion takes time and we want your piece to be absolutely perfect.
How much do you compensate the artisans?
So far since we have launched we have given $390,000+ USD back to the communities that we are partnered with which is roughly ~25% of our total business revenue.
How much do the capes weigh?
Our iconic Moon Rising capes are surprisingly light! The heaviest ones weigh ~1.5kg
Do you have capes for men?
Our capes are for ALL bodies who like to feel comfortable and empowered — brothers included. We've even had numerous couples where BOTH people wear them in their wedding ceremonies!
What is your return policy?
All items are quality checked before shipping. The customer is responsible
for inspecting the goods and notifying Moon Rising of any faults within 5
working days of receiving the goods. Returns and exchanges for online
orders will only be accepted where the product has not been worn,
altered, washed. All returns must be received within 14 days of receipt
of your order. Returns and exchanges may be posted back at the
customer’s expense. If the item is inspected and considered
'Faulty', Moon Rising will refund in full the original cost of the item.
In the event of items being exchanged it will be the responsibility of the
customer to pay for the return postage and full postage of the exchange
item back to them.
In the event of a return and
request for refund, the customer will return the item at their own cost
and will be provided with a full refund of the item, minus the cost of
the original full shipping amount from Peru (and not the subsidized
postage amount charged to the customer with the original sale). The
customer can be provided on request with a copy of the receipt to prove
the initial shipping cost.
We reserve the right to
refuse any returns where the products are not in new, unused condition.
Products sent for return that are not in new condition can be sent back
at the customer’s expense or may be picked up from our offices.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.
